Question 1

How do I make a reservation?

Accepted Answer

To book a ride on a private ride-hailing website—that is, a platform specific to an independent ride-hailing company—the process is similar to that of major ride-hailing platforms (like Uber), but with a few possible differences. Here's a general guide to the steps to follow to book a ride-hailing service through a private website:
Steps to book a private car service on a private website:
1. Access the private website of the ride-hailing service :
    • Visit the private hire company's website or use a specific invitation if the service is intended for a certain type of clientele. Make sure you use the correct official website.

1. Create an account or log in :
    • If this is your first time using the service, you will need to create an account by providing your personal information such as your name , email address , phone number and, in some cases, a payment method (credit card).
    • If you already have an account, simply log in with your credentials.

1. Choose the type of service :
    • You may have to choose from several services: simple ride , hourly service , or options for airport transfers or private events .
    • Some private ride-hailing companies offer more personalized services, such as luxury vehicles or VIP transfers. Make sure you select the service that best suits your needs.

1. Enter the pick-up and destination addresses :
    • Provide the address where the driver should pick you up, as well as your destination.
    • For a driver to be made available , it is often sufficient to provide the pick-up address and indicate the duration for which you need the driver (e.g. 3 hours or a whole day).

1. Choose the date and time of your reservation :
    • If you require immediate service , the company will generally offer a vehicle available within minutes.
    • For advance bookings , you will need to specify the exact date and time you require the service.

1. Select vehicle type :
    • On a private site, you generally have the option to choose between several types of vehicles, depending on your needs (sedan, van, SUV, luxury vehicles).
    • The site may also offer vehicles based on the number of passengers or the quality of service (e.g., chauffeur in a suit, vehicle with specific services such as refreshments or Wi-Fi connection).

1. Check the estimated price :
    • Before you finalize your booking, the website should display a price estimate. The price may be calculated based on distance, time, vehicle type, and other additional services.
    • Unlike large platforms, some private sites may offer fixed packages for certain destinations, such as airport transfers .

1. Add special requests (optional) :
    • You can often specify specific needs such as the presence of a child car seat, preferences on the vehicle temperature, a request for a bilingual driver, or even a personalized airport welcome.

1. Confirm the reservation :
    • After verifying the information (address, date, time, vehicle type), you can confirm the reservation.
    • Payment can be made directly online, or you may be billed after the ride depending on the terms of the service.

1. Receive a booking confirmation :
    • Once the booking is confirmed, you will receive a confirmation email or SMS with the details of the ride: arrival time, driver's name, vehicle model and license plate, and other important information.

1. Driver tracking (optional) :
    • Some private ride-hailing companies also allow real-time tracking of the driver via a link sent by email or SMS, or directly on the website if you are logged into your account.

Additional tips:
 • Cancellation or modification : If you need to modify or cancel your booking, be sure to check the specific cancellation policies of the private hire service. Some companies allow free cancellation up to a few hours before the ride, while others may charge a fee if the cancellation is made too late.
 • Billing request : If you are booking for business reasons, make sure you can get a detailed invoice for the ride.
Specific features of private sites:
 • More personalized service : Unlike large platforms, private ride-hailing sites often offer a more upscale experience and tailor-made service , such as luxury cars or VIP treatment.
 • Specific packages : Some sites offer fixed packages for common journeys (airports, events, etc.) which may offer better value for money for these destinations.
In summary, booking on a private ride-hailing website follows a similar process to that of major platforms, often with more flexibility to personalize the service and premium options tailored to a more demanding clientele. You can also contact our service directly via WhatsApp.

Question 2

What are the prices for transfers from Paris and Nantes airports?

Accepted Answer

The rates are as follows: Tours - Paris Orly / Day / Week in Sedan €500 / in VAN €600:
Night / Sundays and Public Holidays / Sedan €600 / Van €750
Tours - Paris Charles de Gaulle / Day / Week in Sedan €550 / in VAN €650:
Nights / Sundays and Public Holidays / Sedan €650 / Van €800
Tours - Nantes / Day / Week in Sedan €480 / in VAN €580:
Night / Sundays and Public Holidays / Sedan €550 / Van €650

Question 3

What insurance policies do you have?

Accepted Answer

As a private hire driver, you are required to have certain specific insurance policies to cover the risks associated with transporting people. Here are the main insurance policies a private hire driver must take out to comply with the law: 1. Professional liability insurance (RC Pro)
 • Mandatory for private hire vehicle (PHV) drivers , this insurance covers bodily injury, property damage, and consequential losses caused to passengers or third parties during the course of transport activities. It protects both the driver and passengers in the event of an accident or incident.
 • This insurance differs from traditional civil liability insurance because it is specific to professional activity.
2. Motor vehicle liability insurance (RC auto)
 • This is standard vehicle insurance, but for a private hire driver, this insurance must include the "professional use" clause . It covers damage the vehicle may cause to third parties in the event of an accident.
 • It is important to inform the insurer that the vehicle is used for paid transport activities, as simple personal car insurance would not be sufficient.
3. Legal protection insurance
 • This insurance, while optional, is recommended to cover costs related to potential disputes with clients, suppliers, or other parties. It can include coverage for legal fees or administrative procedures in the event of a dispute.
4. Business Interruption Insurance
 • This insurance is also optional, but useful in case of loss of income due to vehicle immobilization (accident, serious breakdown, etc.). It allows you to receive financial compensation during the period when the vehicle cannot be used for professional activity.
5. Vehicle damage insurance (comprehensive or intermediate)
 • If you take out comprehensive insurance, it also covers damage to your own vehicle, even if you are responsible for the accident. This includes cases of vandalism, theft, or broken windows.
 • Intermediate insurance can cover the risks of theft and fire without going as far as "comprehensive" coverage.
6. Driver's insurance
 • "Driver's liability" insurance is optional but recommended. It covers bodily injuries the driver may sustain in an accident, whether or not they are at fault. It can include medical expenses, compensation for time off work, and even a lump sum payment in the event of permanent disability.
Points to check:
 • The compensation limits of these insurance policies.
 • Deductibles (amounts you have to pay out of pocket in the event of a claim).
 • Warranty exclusions , which define the situations in which the insurance does not apply.
In summary, mandatory insurance for a private hire driver includes professional liability insurance (RC Pro) and professional auto liability insurance. Other types of insurance, such as legal protection or vehicle damage insurance, are optional but highly recommended to fully protect the business and the vehicle.

Question 4

What are the conditions for cancellation?

Accepted Answer

Private hire vehicle (PHV) services are where a driver remains at the client's disposal for a defined period (often by the hour), which differs from a standard ride. Cancellation policies for this type of service can be stricter, and here are some common points to consider:
1. Cancellation before a certain timeframe : As with a regular ride, most ride-hailing services allow free cancellation if made sufficiently in advance. This timeframe can be 24 to 48 hours before the start of the service, depending on the platform.
2. Cancellation fees after the free cancellation period : If the cancellation occurs after the free cancellation period, fees may be charged. These fees may be proportional to the number of hours booked , or represent a percentage of the total booking amount (generally between 50% and 100% of the rate).
3. Last-minute cancellation : If the cancellation is made very late, for example less than 24 hours before the start of the service , it is possible that the total amount of the provision will be charged, especially if the driver is already en route or ready to take on the mission.
4. Customer absence or lateness : If the customer does not show up or is late at the scheduled start time for the service, additional charges may apply, or even automatic cancellation of the service with full billing if the delay is too significant.
It is advisable to carefully check the specific conditions of the platform or service provider, as these rules may vary.

What are the general conditions for cancelling a private hire vehicle (PHV) service?
The general terms and conditions for canceling a ride-hailing service depend on the specific policies of the platform or operator, but some common rules apply across the industry. Here is a summary of the most frequently encountered terms and conditions: 1. Free cancellation under certain conditions
 • Users can usually cancel free of charge if they do so within a short time after booking a ride (often between 2 and 5 minutes after order confirmation).
 • Some platforms allow free cancellation as long as the driver has not yet accepted the ride or is not nearby.
2. Cancellation fees after a deadline
 • If the cancellation is made after the free period (often after 5 minutes), a cancellation fee may apply. This fee varies depending on the platform, but it is generally around 5 to 10 euros , or may represent a percentage of the scheduled fare.
3. Cancellation once the driver is en route
 • If the driver has already started heading towards the pick-up point, higher fees may apply in case of cancellation.
4. Cancellation upon driver's arrival
 • If the driver has already arrived at the meeting point and the user decides to cancel at that point, the cancellation fees are often higher . In some cases, the cancellation fee may be equal to the minimum fare for the ride.
5. Customer absence
 • If the user does not arrive at the meeting point after a certain period (usually 5 minutes after the driver's arrival), the ride may be automatically canceled, and a cancellation fee will apply. This fee may include the minimum fare or a percentage.

Indicate your departure point and destination, or book with precise details directly by email:

andretchi.vtc@gmail.com

A quality service available 24/7 to facilitate your travels.

Partenaires

Practical information

Indicate your departure point and destination, or book with precise details directly by email: andretchi.vtc@gmail.com

A quality service available 24/7 to facilitate your travels.

Partenaires

Practical information

Indicate your departure point and destination, or book with precise details directly by email:

andretchi.vtc@gmail.com